Lines are open monday to friday 8am to 8pm and saturday 9am to 4pm. If you have any queries, comments or complaints contact us via our online form If you need additional support, we have guides and information to help you.
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Halifax is a member of the financial ombudsman service, which offers an independent review service
If you're not happy with your outcome, you can ask the financial ombudsman service to look at your case
Here’s how you can contact them The financial ombudsman service exchange tower london e14 9sr phone You should contact us right away if you think you’ve been a victim of fraud We can then guide you on what to do next.
Available all day every day through our app and online banking Get instant help then get on with your day. Service quality information for personal current accounts the financial conduct authority requires us to publish the following information about our personal current accounts. This is a free service and open to all our customers
Here’s how to use it
Read our list of adjustments and support services Decide which ones are right for you We’ll put the info on our central system for all our colleagues They’ll refer to your choices whenever they come into contact with you or work on your account.
Home insurance customer support you can do most things online without knowing your policy number, so you don't have to call us. By calling us from our app you will already be signed in and verified, so there is no need to remember any passwords.
