We'll come to your address for ground, air, and international packages. For more information on how to book through our partnered carrier, go to the faq section at the end of this help page For help with all collections arranged via amazon, contact amazon customer service instead of the carrier
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For returns that you booked yourself, contact your carrier directly.
You can have your shipment picked up from your home or office by scheduling your collection online at the link below or by calling +44 (0)3457 877 877 (local charges apply).
To check the status of your collection, enter a pickup request number (prn) below For more detailed information, to cancel a collection, or to view previous collection requests, you can log in. Once set up collection date confirmed and notified via email the day before, they use a 3rd party to handle the collection of the pallets, so although ups names on the service, they have outsourced the complete service. As soon as you accept the charges on amz side, it’s instantly linked to ups
Amazon’s partnered pallet carrier in the uk is ups scs (a separate division of ups) We opened an account with them (it’s different from our ups account). Did you schedule a pick up on the ups website You have to book your parcel collection in with ups for them to pick it up
Just creating a shipment doesn’t trigger ups to pick the parcel up
You can book it online…if you do it before 12 noon you can get a pick up today!
