Marc benioff says salesforce is saving about $100m a year by using ai tools in its customer service operations, and over 12,000 customers use agentforce more Salesforce’s new agentic artificial intelligence product known as “agentforce” has so far generated over 8,000 deals, the company said wednesday Larry dignan / constellation research:
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But in reality, the technology is slashing human headcounts at major companies—including salesforce, which has cut 4,000 of its customer support roles for ai agents to pick up the work.
Salesforce said it is saving $100 million a year by automating customer support tasks
Software company salesforce (crm) is saving about $100 million every year by using artificial intelligence (ai) to handle its customer support.
