Ensure that the windows system clocks on the domain are properly synchronized Any suggestions on how to debug this problem For laserfiche 10 rio, see knowledge base article 1013766 to apply an update.
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Certain users, with identical permissions and licenses to other users are unable to access repositories through the laserfiche desktop client
We are experiencing a couple errors, the main one appearing in the subject line, a secondary error appearing below.
We are investigating an issue where users may intermittently receive the user account name or password is incorrect [9010] when trying to access the repository. Double check that the user you are trying to log into the repository with is explictally named in the windows accounts, then try logging into windows as that user and login to laserfiche using windows authentication. That is correct, running activities can't update their connection profile even if you choose to update running instances when you publish a new version of a workflows
Use connection redirects to address the password change. We have a network password policy that users have to change their passwords after 60 days When the user changes their password they are unable to open up their laserfiche. Set the username, password and license type, then assign feature rights to the account in the “rights” tab
End users will not need any “assigned privileges”, since these are advanced management capabilities best reserved for laserfiche administrators.
I checked permissions and they have all that is needed to be able to view the repositories. In a laserfiche rio 10 installation, you may occasionally receive the following error message when signing in to laserfiche The user account name or password is incorrect We tried admin on his computer laserfiche client and it works
We installed the laserfiche client on another laptop he owns and he cannot log in We are not sure what is going on
