Troubleshooting 'can't verify your subscription' message make sure hbo max is included with your internet, mobile, or tv package Make sure the mobile number you entered is the mobile number associated with your hbo max account To do this, sign in to your tv, internet, or wireless account on your provider's website and make sure hbo max is included
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If this doesn't help, contact your internet, mobile, or tv provider for help.
If you get hbo max through an internet, mobile, or tv provider, you need to connect your provider account (with your hbo max subscription) before signing in to hbo max for the first time.
Make sure your internet, mobile, or tv provider account includes access to hbo max If this doesn't help, contact your provider to confirm your account info and your access to hbo max. Can't connect your provider if you get hbo max through an internet, mobile, or tv provider, you need to connect your provider account (with your hbo max subscription) before signing in to hbo max the first time If you already have an hbo max account, sign in with your email and password.
Don't have an hbo max account yet If you get hbo max (or hbo) through an internet, mobile, or tv provider, choose create an hbo max account and follow the connect your provider steps. If you're signing in with your mobile number, you should get a new text message after entering your mobile number If you didn't get a text message, try the following:
Here's how to sign in to hbo max
On the sign in screen, do one of the following Enter your hbo max account email and choose continue If you get hbo max through an internet, mobile, or tv provider, choose sign in here and follow the new subscription steps Choose the next screen you see:
If you didn't get a prompt in the hbo max mobile app, try the following
