As part of lloyds banking group’s transformation journey, the group is setting a new standard in artificial intelligence (ai) adoption in financial services, successfully scaling ai deployment, supported by robust safeguards. Lloyds banking group claims microsoft copilot saves staff 46 minutes a day lloyds banking group claims employees save 46 minutes daily using microsoft 365 copilot, based on a survey of 1,000 users among nearly 30,000 deployed licenses. Lloyds banking group reports that microsoft 365 copilot saves employees an average of 46 minutes daily by streamlining tasks like document summarization and meeting prep, with 93% adoption among 30,000 licenses
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Thirty thousand employees at lloyds banking group (lbg) are using microsoft 365 copilot to save time on routine tasks, such as draft and summarise emails and documents, and prepare for and record meetings
The bank invested £4 billion ($5.4 billion) in technology, data and ai in 2023, and has trained more than 10,000 people in using copilot, resulting in a 93 per cent daily copilot usage rate.
